Monday
July 15
5:00 pm–5:45 pm
Palos Verdes Ballroom
Session details coming soon!
Keynote Session
Tuesday
July 16
8:30 am–9:15 am
Palos Verdes Ballroom
The retail industry has undergone significant changes in recent years, with the rise of e-commerce, mobile commerce, and social commerce disrupting traditional retail models. In this session, Publicis Chief Commerce Officer, Jason “Retailgeek” Goldberg, will provide an overview of the current state of commerce in retail, including trends, challenges, and opportunities.
Tuesday
July 16
9:15 am–9:45 am
Palos Verdes Ballroom
Know your consumers and stay ahead of lifestyle and purchasing shifts with unrivaled insight into the way they’ll think, feel and behave for years to come. Join American Express’s SVP, Global Analytics, Data & Marketing, Jacob King and a senior retail executive to hear how consumer behaviors, interests and tastes will shape how they live, work, play and spend. Understand how to anticipate consumer behaviors within and between generation groups and offer products and services that meet consumer needs.
Tuesday
July 16
10:30 am–11:00 am
Palos Verdes Ballroom
Artificial Intelligence (AI) is reshaping retailers’ relationships with their customers, delivering personalized experiences at scale and driving growth. Deepen your understanding of the role of GenAI across the customer engagement lifecycle and its impact on how future customer experiences will be designed, delivered, and scaled. Hear real-world perspectives and practical tips from digital and tech thought leaders at Fabletics and Victoria’s Secret.
Tuesday
July 16
12:45 pm–1:15 pm
Palos Verdes Ballroom
The rapid advancements in AI technology over the past two years are leading to growth in potential AI use cases for retailers, supporting a variety of business functions. These new capabilities create tremendous opportunities to improve customer engagement and operational efficiency, but also can lead to new risks, creating the need for consistent company-wide governance.
Tuesday
July 16
1:15 pm–1:45 pm
Palos Verdes Ballroom
The role of strategic investing in guiding innovation and getting retailers into the investment game
This panel discusses the recent trend in strategic investing wherein retailers invest in start-up businesses. It answers questions, such as: why is it that large retailers from Walmart to Dollar General and Kroger are making investments in start-ups and tech companies? How can founders harness these opportunities as opposed to traditional venture capital? What are the benefits and downsides?
Tuesday
July 16
3:15 pm–3:45 pm
Palos Verdes Ballroom
One of the keys to great customer service is a seamless order-to-delivery experience. Find out how Sur La Table is successfully unlocking in-store inventory and reaching customers outside of its ecosystem while navigating the trade-offs between speed, cost, and customer care. Hear how the upscale cooking wares retailer is improving its fulfillment efficiency, improving profitability, and ensuring high customer satisfaction across its omnichannel operations
Tuesday
July 16
3:45 pm–4:15 pm
Palos Verdes Ballroom
A notable leadership transformation is underway as information technology, digital/ecommerce, and marketing teams find themselves working together more closely, and in some respects now have overlapping roles and responsibilities. Leaders across these domains need to embrace a new era of integration and collaboration to drive new growth strategies. How can leaders prepare to manage cross-functional teams that encompass tech, digital and marketing expertise?
Wednesday
July 17
8:30 am–9:00 am
Palos Verdes Ballroom
Business futurist Kate Ancketill will explore the impact of AI agents on tomorrow's consumers and how their changing behavior will impact all retail channels. She'll describe scenarios to help retailers envisage pathways to adaptation in a fast-changing landscape and what this means for retail’s future.
Wednesday
July 17
9:00 am–9:30 am
Palos Verdes Ballroom
For years—long before it came to dominate the headlines—Walmart has been on a journey to harness the power of Artificial Intelligence. Today, AI is embedded across Walmart’s business—from how it flows its inventory across its network so it’s closer to customers to increasing associate productivity via intelligent tools. Hear from Walmart Global Technology’s Emerging Tech vice president, Desiree Gosby, about how Walmart is using AI to drive growth and competitive advantage across the Walmart enterprise.
Wednesday
July 17
11:00 am–11:30 am
Palos Verdes Ballroom
A new study reveals the detrimental impacts on organizations and employees from overlapping C-Suite roles, departments, and functions. Lack of clarity in responsibilities and decision-making authority are causing alarming levels of frustration and harming the productivity and output in organizations. The proliferation of C-suite roles, including Chief Digital Officer, Chief Data Officer, and most recently Chief AI Officer has been prevalent in the technology area for years.
Wednesday
July 17
11:30 am–12:00 pm
Palos Verdes Ballroom
In the near-term future, social commerce envisions the seamless integration of shopping within social media platforms, employing advanced AI for personalized recommendations and interactive experiences. Social commerce is evolving into a dynamic space where influencers and user-generated content drive purchasing decisions, blurring the lines between entertainment, social interaction, and e-commerce. Convenience, personalization, and community-driven shopping experiences will revolutionize how many customers discover and buy products online.
Wednesday
July 17
1:00 pm–1:30 pm
Palos Verdes Ballroom
Retail is undergoing a transformative shift driven by AI and Data. In this session we will review how ethical AI lays the foundation for successfully navigating this shift, and juxtapose that with our predictions for the coming holiday season.
Wednesday
July 17
1:30 pm–2:00 pm
Palos Verdes Ballroom
The future of unified commerce will evolve through advanced technology, integrating AI, IoT, and data analytics for deeper customer insights and personalized experiences. Learn how the next generation of unified commerce promises to redefine shopping experiences by creating more seamless, real-time transactions across multiple touchpoints, combined with fast-evolving technologies like augmented reality and voice commerce.